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Timothy Bell is an experienced customer experience professional currently serving as Customer Experience Manager at Novuna since April 2021. Prior to this role, Timothy held multiple positions at Arcadia Group Ltd from September 2014 to April 2021, including Customer Experience & Technology Manager, Contact Centre Manager, and Operations Support Manager, where responsibilities encompassed support operations, workforce management, and enhancing customer journeys through technology and analytics. Earlier in the career at London Underground from January 2010 to September 2014, Timothy worked as Stakeholder Communications Executive. Education includes attendance at Birkdale School.