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Ankit Srivastava is an experienced professional in the field of dispute operations and risk analysis, currently serving as Process Lead (Card & Disputes) at Novo since September 2021. In this role, Ankit manages multiple projects related to card and dispute programs, including developing standard operating procedures (SOPs). Prior experience includes roles as a Senior Dispute Operations employee and Risk Analyst at Accenture, where Ankit specialized in fraud investigation and risk assessment for Amazon's Transaction Risk Management Services. Ankit's background also includes serving as a Senior Fraud Analyst at Quatrro Business Support Services, focusing on chargeback processes and fraud analysis. Ankit holds an MBA in Marketing and International Business from Doon Business School, completed between 2013 and 2015.