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Jose Carlos Silva possesses extensive experience in fraud analysis and technical support, currently serving as a Fraud Analyst at NOVO BANCO since October 2008, focusing on real-time analysis of fraudulent behavior and money mule detection. Previous roles at NOVO BANCO include Information Technology Specialist, where optimization and project management were key responsibilities, and Technical Support Specialist, managing the BESdirecto service. Prior to NOVO BANCO, Jose Carlos worked at ES CONTACT CENTER and Multipessoal in various customer service and technical support roles, along with financial control responsibilities. Academic qualifications include licentiate degrees in Economics from Universidade Autónoma de Lisboa and ISEG, alongside professional executive education from INDEG-ISCTE and an English Certificate from the University of Cambridge.