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Mike Roman is an experienced professional with a strong background in customer success and professional services across various global organizations. Currently serving as the Head of Strategic Customers at Novidea, Mike has previously held significant roles including Global Head of Customer Success at AU10TIX and Vice President of Global Services at PlainID. Additional experience includes leadership positions at NICE Actimize, where Mike was the Regional Director of Professional Services and Head of the Business Analyst Group for EMEA, as well as Director of Professional Services for both EMEA and APAC regions. Mike also served as VP of Professional Services at eyeView Digital, showcasing a robust track record in developing and managing customer-centric services and strategies.