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Melisa Smith has a diverse work experience. Melisa started their career in 2014 as a Public Relations Intern at Ronald McDonald House Charities of North Central Florida. In 2015, they worked as a Promotions Intern at iHeartMedia. From 2014 to 2016, they served as the Fashion Editor and Writer at Olympia Media Group (The Odyssey) where they wrote weekly fashion articles. Melisa then joined Victoria's Secret Pink in 2016 as a Sales Associate and later became a Campus Representative, managing events and overseeing social media accounts. Melisa currently works at Novi AMS, where they started as a Customer Success Manager and was responsible for onboarding new customers, conducting trainings, and quality assurance. Melisa then became the Director of Customer Experience and the Director of Product Quality.

Melisa Smith graduated from the University of Florida College of Journalism and Communications in 2016 with a Bachelor's Degree in Public Relations. Prior to that, they attended Palm Bay High School from 2008 to 2012, obtaining their high school diploma. In addition to their formal education, Melisa also has certifications including a Hootsuite Certification from Hootsuite Media Inc., obtained in November 2015, and a QuickBooks Certified ProAdvisor certification from QuickBooks Online??. The exact month and year for the QuickBooks certification are not provided.