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Karin Dieckmann is an accomplished leader in customer service with extensive experience in the healthcare sector. Currently serving as Head of Customer Service at NOVENTI Health SE since October 2023, Karin previously held roles such as Director Customer Service Deutschland and Leitung Customer Service Center Deutschland at Mediq, as well as Head of Customer Service Homecare Germany at Linde Gas Therapeutics GmbH. With a strong background in team management, billing and back-office services, Karin has directed teams in various capacities, focusing on quality control, employee development, and project leadership, including significant contributions to SixSigma projects and electronic billing implementation. Karin's career began in administrative roles at Kuhnt GmbH and azh GmbH, where foundational skills in customer relations and data management were developed.