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John Bolten is a Network and Systems Administrator at Novation iQ since January 2019, responsible for managing and configuring network systems including the CUCM phone system and Cisco Firepower and ASA Firewall. Prior experience includes serving as a Tech Support Analyst at IPFS, where responsibilities encompassed end-user PC support and on-site networking management, and as a System Administrator at Account Now, focusing on monitoring and troubleshooting various on-site technologies and managing Windows Active Directory. Earlier roles include an internship as a JR Network/Systems Administrator at iModules Software and a position as PSYOP Tactical Assistant Team Leader in the United States Army Reserve. John Bolten holds several certifications, including CISCO CCNA, COMPTIA Networking+, COMPTIA A+, and a certification in Introduction to Linux, complemented by a Bachelor's degree in Interdisciplinary Studies from Missouri Western State University.