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Dalila Barone has extensive experience in customer support and administrative roles, currently serving as Help Desk & Service Desk Manager and Back Office Sales Assistant at Nova Systems Srl since December 2017. Responsibilities include managing customer contractual requests, handling hardware/software orders, and performing billing activities. Previously, Dalila held positions as a Help Desk Technician and Box Office Assistant at Veronafiere, where duties encompassed client assistance and administrative support during major events. Additional experience includes roles as a Restaurant Waitress and Library Assistant at the University of Verona, alongside an internship in back office support at ITECA, where translation and client communication were key functions. Dalila holds two degrees from Università degli Studi di Verona focused on tourism and commercial languages.