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Agathe de Saint-Denis is a Senior Manager Customer Experience at Nova Scotia Power with a background in strategic planning and digital experience in various companies such as VERB Interactive, T4G Kick, Extreme Group, Ogilvy & Mather, and Publicis Montreal. With a Bachelor's degree in Law and Political Sciences, a Vocational training in TV journalism, and a Master's degree in Journalism, Agathe has a strong foundation in media and communication. Prior roles include Consulting Director at Publicis Consultants/Verbe and Web Journalist at AOL France. Their expertise lies in creating long-term strategies that prioritize customer experience and developing digital strategies for companies.