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Aftab Samnani is an experienced customer support professional currently serving as Customer Support Lead at Nova Scotia Power since October 2022, following a position as Customer Service Representative II. Prior experience includes working as a Sales Representative at SDImktg from November 2021 to June 2023, where Aftab engaged customers to promote financial products and identified their needs for suitable recommendations. Aftab also held the role of Customer Service Representative at Cellmix for a brief period in 2022, providing assistance across multiple channels to resolve inquiries and concerns. Earlier experience as a Customer Service Specialist at Walmart Canada involved merchandising and effectively addressing customer issues. Aftab earned an Associate's degree in Business Administration and Management at Georgian College and completed high school with a focus on Commerce at Lancers Army School.