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Mark Pearson has extensive experience in IT support roles, currently serving as a Second Line IT Support Engineer and IT Technician at Nova Education Trust since October 2018. Prior to this, Mark worked as a Technical Support Advisor at Timico, where responsibilities included monitoring customer experience within the Network Operation Centre. Mark's early career at Vodafone included roles as a Technical Support Analyst and Technical Coordinator, where responsibilities involved supporting a diverse clientele with Vodafone One Net solutions and managing project deliverables within the service delivery infrastructure. Mark has demonstrated proficiency in customer support, technical training, and project management throughout these positions.