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James Cox is an experienced Solutions Engineer currently at Proof (formerly Notarize) since January 2022, specializing in establishing relationships with strategic real estate customers and providing technical advisory on product usage and workflow optimization. Previously, James served as a Technical Support Team Lead at OpsRamp, managing escalations and providing leadership to support teams across multiple regions. With a foundation as a Technical Support Engineer at both OpsRamp and SAS, skills include API integrations, system administration, and customer support. James began a career in IT support with roles at Majestic Kitchen & Bath Creations and Prime Communications, and holds a Bachelor of Science in Information Technology from Western Governors University and an Associate's Degree in Networking Technology from Durham Technical Community College.