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Joanna Thomas is an experienced professional in e-commerce and customer success, currently serving as a Senior Account Manager at Nosto since January 2022, following a role as Customer Success Manager at the same company. Prior experience includes working as an Ecommerce Executive at Robert Dyas, where responsibilities included managing online content, optimizing product categories, and enhancing customer experience. Joanna's background also features positions as an E-Commerce Category Assistant and Web Product Assistant at Robert Dyas and Debenhams, respectively, where web content management and product uploads were key tasks. In addition to academic achievements, including a Bachelor of Arts in Retail Management from Bournemouth University, Joanna has demonstrated strong teamwork, communication, and analytical skills throughout various roles in retail and e-commerce.