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Kristiina Puumalainen is an experienced Business Support System Specialist at Norwegian since November 2008, focusing on content management, Zendesk Guide administration, and chatbot management. Prior roles include Senior Consultant in Business Improvement at a Customer Care Centre, Project Coordinator for Customer Service, and various positions in sales, customer relations, and management at Arctic Lapland AS, Snow Games Oy, Privastol Consulting Oy LKV, Sodexho Oy, Oy Alfred A. Palmberg Ab, and Petrasol Oy. Kristiina holds a vocational degree in Tourism from Levi Instituutti and has ongoing education at the University of Helsinki, along with a qualification as a Real Estate Assistant from Helsinki Ammatti-Instituutti Amiedu.