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Kelsey Hek is an experienced warranty administrator and service administrator currently working at Norton Way Motors Ltd since October 2022, after previously serving as an automotive service advisor from October 2017 to August 2021 at the same company, where Kelsey worked with both Nissan and Peugeot branches. Kelsey holds an Extended Diploma in Visual Merchandising from North Hertfordshire College, completed from 2014 to 2016, and has a background in education from Samuel Whitbread Academy.