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Leonard Benson CSM, CSPO is a Senior Business Analyst at Northwestern Mutual since April 2022 and has been serving as an Information Technology Business Analyst at Intercontinental Hotels Group since January 2015. With extensive experience in all phases of the Software Development Life Cycle (SDLC) and agile methodologies, Leonard Benson possesses hands-on expertise in eliciting, analyzing, documenting, and fulfilling complex functional and business requirements through interviews and JAD sessions. Responsibilities include improving business processes, technology, and developing new solutions to generate leads, while achieving process improvement that reduces costs and enhances quality. Leonard Benson holds education from the National Institute of Information Technology, completed in February 2012.