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Ryan Wickenheiser is a seasoned professional with extensive experience in the telecommunications industry. Currently serving as the Director of Customer Service Operations at Northwestel since December 2017, Ryan focuses on delivering exceptional customer service through a skilled team of northern agents. Previous roles at Northwestel include Director of Network Transition, where Ryan contributed to the evolution of Satellite Transport Networks, and Senior Manager Network & Technology, enhancing IT and network infrastructure. Ryan's career began at Northwestel in 2007, leading various teams and projects related to network support and continuous improvement. Prior experience includes serving as Field Support Manager at TELUS, where Ryan fostered a results-oriented work environment. Ryan holds an educational background from the British Columbia Institute of Technology, completed in 2007.