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Jessica Castillo is a Technical Support Engineer at Northwest Technologies Group since July 2022, with previous experience as a Desktop Support Technician 2 at Howard Energy Partners and Operations Manager at Daemon Systems, LLC. Earlier roles include Beta Video Game Tester at Keywords Studios, where responsibilities included server stress testing for AAA titles, and Technical Support Agent at Volt Information Sciences, providing comprehensive support for 2K Games. Jessica holds a Bachelor of Science in Information Technology from Western Governors University and multiple degrees from Palo Alto College and Savannah College of Art and Design, including an Associate of Science in Computer Science and an Associate of Arts in Liberal Arts.