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Kathleen Jones has extensive experience in banking and customer service, currently serving as an Inbound Supervisor at Northwest Federal Credit Union since April 2013, where responsibilities include overseeing banking operations. Previously, Kathleen held the position of Senior Team Lead at Northwest Federal Credit Union, managing branch activities and security protocols. Prior experience includes roles as a Client Service Specialist at SunTrust, Quality Assurance Administrator at Kelly & Associates Insurance Group, and Team Lead at Freedom Federal Credit Union, focusing on customer interactions and team management. Earlier career highlights include a Senior Cashier/Supervisor position at C Mart Warehouse, emphasizing operational security and customer service. Educational background includes studies at Harford Community College, Newark High School, and C Milton Wright High School.