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Carol D'souza has a diverse work experience spanning several roles and companies. Carol currently works at NorthLadder as a Customer Service Representative, starting in April 2022. Previously, they were employed at Conneqt Business Solutions Limited as a Customer Service Representative from August 2020 to January 2022. Before that, they worked at Fair Trade Incense Works as Sales and Admin from August 2016 to March 2020. Carol also has experience at JP Morgan Chase Pvt Ltd, where they served as a Customer Service Specialist from June 2006 to December 2012, handling various customer requests related to credit card queries. Additionally, they held positions at eFunds International India Private Limited, including Team Coach from April 2006 to May 2006, and Customer Service Representative from September 2003 to April 2006, where they handled customer calls for home shopping processes, placing orders, and providing delivery information.

Carol D'souza has a Bachelor of Commerce (B.Com.) degree in Business/Commerce, General from Mumbai University Mumbai. Additionally, they have obtained a Diploma in Human Resources Management (DHRM) from Welingkar Institue of Management.