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EJ Lewis currently serves as the Director of Customer Experience at Northeastern University, a position held since September 2016, and has also held roles including Interim Director of Customer Experience, Service Desk Manager, Lead in Service and Repair, and Senior Service Desk Analyst within the same institution. Prior to this, EJ Lewis worked at Apple from 2007 to 2016 as a Mac Genius. EJ Lewis holds a Bachelor of Arts degree in Communication from Eastern Nazarene College.