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Robert Ma is an experienced Information Technology professional with a strong background in technical support and systems management. Currently serving as an Information Technology Service Engineer at Northeast Ohio Regional Sewer District since August 2022, Robert previously held positions including Service Desk Engineer at VitalCORE and Senior Onsite Support Technician at Cerner Corporation. Robert's extensive experience spans roles that involved deploying systems, managing mobile device security, performing wireless site surveys, and providing support to over 12,000 employees. With a Bachelor of Business Administration in Information System & Technology from Cleveland State University, Robert's career also includes positions at several organizations including Southwest General Health Center, TEKsystems, Pomeroy, Case Western Reserve University, Cleveland City Council, and the City of Cleveland - City Hall.