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Nicole H. has a diverse work experience, starting from 1997. Nicole worked as an Information Analyst at Electronic Data Systems from an unknown start date to 1999. From 2009 to 2014, Nicole worked as a Front End Web Developer at IGD Solutions Corporation. Nicole then joined Guardian Industries Corp. in 2014 and held various roles such as Project Manager, Technical Business Analyst, and Web Developer until 2016. From 2016 to 2018, they worked as an Agile Coach, Project Manager, and ScrumMaster at the same company. Nicole then joined 24G in 2018 as a Technical Project Manager and ScrumMaster until 2019. Their most recent work experience includes working as an IT Project Manager and ScrumMaster at North American Bancard from 2020 to 2023. Nicole is currently working as a Team Lead, Senior Project Manager, and ScrumMaster at the same company.

Nicole H. completed their education with a Master's degree in Product Management from the University of Maryland in 2023. Prior to that, they obtained a Master of Business Administration (MBA) from Oakland University between 1997 and 1999, specializing in Business. Nicole also holds a Bachelor of Science (BS) in Management Information Systems from Oakland University, which they earned from 1994 to 1996. Nicole has also pursued various certifications throughout their career, including the Certified Scrum Professional®-ScrumMaster and the Advanced Certified ScrumMaster (A-CSM) from Scrum Alliance, obtained in 2023 and 2021, respectively. Additionally, they became a Managing Jira Cloud Projects specialist through Atlassian in 2020 and obtained the Smartsheet Product Certified User certification from Smartsheet in the same year. Finally, Nicole obtained the Certified ScrumMaster (CSM) certification from Scrum Alliance in 2016.