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Karol Lawrence has over two decades of experience at Norfolk Southern Corporation, serving in various leadership roles including Vice President of Network and Service Management, Assistant Vice President of Information Technology, and Vice President of Customer Operations. Lawrence holds a Master of Business Administration (M.B.A.) in Business Administration and Management from Villanova University and a Bachelor of Science (B.S.) in Business Administration and Management from Susquehanna University. Additionally, participation in the Executive Education program at Harvard Business School in 2015 further enhances Lawrence's expertise in the field.