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Cynthia Hernandez is a seasoned professional with extensive experience in customer care and merchandising. Currently serving as a Customer Care Lead at Nordstrom since September 2014, Cynthia excels in driving results, fostering trust, and pursuing self-development. Previous roles include Wholesale Manager at Downtown Coalition, Merchandising Manager at Luna Belmont Shore, and Field Visual Merchandising Manager at Forever 21, where leadership and visual merchandising skills were honed across multiple locations. Cynthia began their career at Luna Belmont Shore as a Sales Supervisor, focusing on handcrafted items. Cynthia holds a Bachelor's degree from California State University, Long Beach, earned between 2000 and 2003.