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Nicole Miller was promoted to COO in 2020, after serving two years as the company’s vice president of client services and product management. She is drawing on her expertise in operations, strategy, technology and product management to ensure the right processes, technology and people are in place to support Nordis’ fast growth, continued excellence in customer experience and operating improvements.

Previously, Miller was the chief operating officer for an artificial intelligence technology start-up specializing in employee engagement. She also served as general manager of strategy and growth for healthcare firm Zoom+Care and as vice-president of product management for patient financing firm CarePayment, a Nordis client.

She was director of product commercialization and product management for Experian Healthcare, where she became an expert in healthcare compliance issues. As vice president of operations for SOE Software, Miller managed client services, education services and product development. In executive positions at WebMD, Sage, and RelayHealth Corporation, she built strong teams, processes and products to support the businesses and provide leading-edge product and service capabilities.

Ms. Miller has completed a variety of organizational leadership and business development programs at University of Texas Arlington , University of Florida and MIT Sloan, as well as the executive leadership program through Pease Strategic Partners in Tampa, FL.