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John is a visionary, people-focused leader with more than 30 years of experience in the telecommunications and customer service industry. Since assuming leadership of Nordia in 2009, he has grown the company from 1,300 to over 5,000 employees while expanding service offerings and Nordia’s Canadian footprint from 3 to 14 centres, as well as successfully transitioning ownership to Birch Hill Equity Partners in 2015. In this time, Nordia has become the leader for customer service solutions in Canada with an industry-wide reputation for unparalleled quality and customer service, including the lowest employee attrition and highest employee satisfaction in the industry. Prior to joining Nordia, John held numerous executive positions at Bell Canada notably in the areas of call centre management, customer relations, and sales and loyalty. In 2008, he led Bell’s Call Centre Outsourcing Management group where he engineered a major consolidation of Bell’s external call centres around the world, introduced new partner support models, and revamped the compensation model. From 2003-2006, he was VP, Sales & Marketing at Expertech Canada (Bell’s network construction subsidiary) and President, Expertech U.S.