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Jinu John is an experienced Technical Partner Success Manager at Efecte Plc since June 2021, with a strong background in IT Service Management and process improvement. Prior to this role, Jinu served as Product Owner for ServiceNow ITSM at Shell, where responsibilities included designing and implementing ITIL standard processes and enhancing business value through continuous improvement. Jinu also held positions such as Senior IT Process Analyst and Continual Service Improvement Expert at Shell and Philips, respectively, focusing on performance analysis, process definition, and operational management. Jinu's career began as a Senior Business Process Analyst at Microland, emphasizing the establishment of documentation frameworks and service improvement initiatives. Jinu holds an MBA in International Business and a BTech in Information Technology from Cochin University of Science and Technology.