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Rachael Lamont has cultivated a successful career in customer service, beginning their journey at NorDan UK Ltd in February 2017. Rachael progressed from an administrator to a senior customer service coordinator, ultimately becoming a team leader, where leadership skills were sharpened during the pandemic. Prior experience includes roles as a contracts administrator at Energy Assets Group plc and section leader at Asda, where Rachael developed essential leadership and coaching skills. Notably, Rachael also served as a private hire driver for children with special needs, providing a valued service to families in the community. Educational background includes attendance at St Kentigerns Academy and Telford College.