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Tonje S. Markussen is a committed professional with extensive experience in customer service, operations, and climate change education. Currently serving as a Facilitator at Climate Fresk since July 2023, Tonje leads educational workshops on climate change awareness based on IPCC reports. In parallel, Tonje has worked at Nord Pool AS since July 2018, initially as a Legal Assistant and progressing to the role of Service Specialist in Operations, where responsibilities include managing customer services and IT Service Management for a diverse clientele. Previous roles encompass various positions in project coordination, document management, and customer support across multiple organizations, highlighting versatility and strong communication skills. Educational qualifications include a Master of Science in Global Development and Planning and a Bachelor's degree in Social Science, complemented by international study experiences.