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Anna Marin serves as the Director of CX Product Operations and Program Management at Noom, where significant accomplishments include the successful launch of a two-sided marketplace program that quickly doubled projected sign-ups and the execution of key customer experience transformation initiatives. Previously, Anna held various roles at Shutterstock, notably reducing refunds through a customer retention program and optimizing processes for the Global Customer Care team. Earlier career experiences include business development at iSpeech, software development at Matchmind and Inmofactory, and technical assistance at IT Deusto. Anna holds an MBA in Information Systems and multiple degrees in telecommunication and management from prestigious institutions.