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Suzana Costa has over 15 years of work experience in various roles and industries. Suzana started their career as an operational attendant at AeC Contact Center and was eventually promoted to Operation Supervisor. After leaving AeC, they worked as a coordinator and assistant at Ferramix Máquinas e Ferramentas, where they were responsible for managing sales processes and assisting with e-commerce tasks. Suzana then served as the General Manager and Communication and Marketing Assistant at Contabilidade Papyrus LTDA, where they gained experience in management and communication.

Suzana transitioned into the field of digital marketing as a Digital Marketing Analyst at GDAX - Call Center Inteligente, where they implemented an e-commerce platform and managed sales results. Suzana then moved on to MaxMilhas, where they held two positions - CRM Marketing Analyst and Performance Marketing Analyst. In these roles, they developed marketing strategies, managed sales campaigns, and automated processes to increase revenue. Suzana also worked as a Senior Digital Marketing Analyst at AeC Contact Center, where they focused on client acquisition and managed partner agencies for content production.

Most recently, Suzana has been working as a Senior CRM Analyst at Rentcars.com and Nomad. In these roles, they are responsible for CRM platform integration, developing growth strategies, and analyzing data to increase profitability and improve key indicators such as ROI and deliverability of messages. Throughout their career, Suzana has gained expertise in CRM, digital marketing, data analysis, and automation.

Suzana Costa completed their education in a chronological manner. Suzana first attended Centro Universitário Newton Paiva from 2008 to 2012, where they earned a degree in Journalism with a focus on Social Communication. Later, in 2018 to 2019, they pursued a Postgraduate Degree at Centro Universitário de Belo Horizonte, specializing in Digital Marketing and Social Media.

In addition to their formal education, Suzana also obtained various certifications. Suzana received certification in English from LAL Language Centres in May 2022. Suzana also obtained certifications in Google Ads Display, Google Ads Search, Google Ads Video (YouTube), and Google Analytics from Google, although the specific month and year of obtaining these certifications are not mentioned.