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Ville Kinnunen is an accomplished quality management professional currently serving as Principal Quality Manager at Nokia since January 2018. Kinnunen specializes in enhancing quality, processes, and customer experience management, with prior expertise in Scaled Agile Framework (SAFe) implementation. Prior experience includes roles as Senior Quality Engineer at Comptel, where Kinnunen maintained quality systems and coordinated customer feedback, and as a Consultant managing change projects for various companies. Additional experience encompasses significant positions at Nokia Siemens Networks, including Service Development Manager, Project Manager, and Business Operations Development Manager, contributing to service process implementation and operational model development. Kinnunen holds a Master's degree in Industrial Engineering and Management from Teknillinen korkeakoulu-Tekniska högskolan.