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Pascal Gerard D. is a seasoned executive with extensive experience in customer success, business operations, and strategic development within the telecommunications sector. Currently serving as the Head of Customer Success & AI Automation at Nokia for the Asia Pacific & Japan region, Pascal has successfully enhanced customer engagement across various business units. Previous roles at Nokia and Nokia Siemens Networks include Director of Strategy & COO for Eurasia, Head of Business Excellence, and Co-founder of a Global Services hub. Earlier in the career, Pascal held significant positions at Alcatel-Lucent Enterprise and Orange Business Services, focusing on managed services, business development, and key account management. Educational qualifications include a Master's degree in Business Management & Technology from IMT Atlantique and a Master's degree in Engineering from ENSEIRB-MATMECA.