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Kathryn Andrews is an experienced guest services professional with a strong background in customer relations and management across various roles in the hospitality and cosmetics industries. Currently serving as the Guest Services Manager at No1 Lounges Ltd since September 2018, Kathryn excels in handling complaints and inquiries, ensuring efficient communication through phone and email. Prior positions include Counter Manager at Smashbox Cosmetics, where Kathryn was promoted from Tom Ford Beauty, and extensive roles as a Beauty Advisor, Receptionist, and Customer Service Representative. Educational qualifications include a Customer Experience Management degree from The Chartered Institute of Marketing and A-levels in Tourism and Travel Services Management and Business/Commerce from Sackville School.