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Jivesh Juneja is a seasoned professional with extensive experience in customer journey management and digital transformation, currently serving as Customer Journey Director at Nissan Motor Corporation since August 2018. Jivesh has held various roles, including Sr. Manager of Global Customer Experience Analytics and Digital Customer Experience Manager, where responsibilities included leading the development and optimization of digital platforms attracting over 80 million annual visitors and integrating digital touchpoints across customer journeys. Prior to Nissan, Jivesh held positions at Tata CLiQ, where an e-commerce marketing strategy resulted in a 20-fold increase in gross merchandise value, and TOTAL, where initiatives in sales force efficiency and automation significantly impacted operations. Jivesh holds an MBA from INSEAD and a Bachelor's degree in Mechanical Engineering from the University of Mumbai.