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Jason Stead is an experienced professional in technical services and customer support with a strong background in cybersecurity and IT infrastructure management. Currently serving as Senior Manager of Customer Support at Nintex since February 2023, Jason previously held positions such as Technical Services Manager for EMEA/APAC at Cybereason, where responsibilities included managing technical consultants and account managers, improving internal processes, and engaging in pre-sales activities. Jason has also worked as Technical Service Delivery Manager at Sourcing - Monitoring as a Service, Manager of Consulting & Field Engineers at TRT, and Service Delivery and Support Manager for the South African Reserve Bank, demonstrating comprehensive leadership and operational expertise across various sectors. Educational qualifications include certifications in ITIL and Microsoft Certified Systems Engineer (MCSE).