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Fran Quick is a seasoned professional with extensive experience in customer experience and retention management. Currently serving as the Senior CX & Retention Manager at Nine since May 2018, Fran leads the Lifecycle & Retention team, focusing on reducing subscriber attrition and enhancing customer experience. Previously, Fran held various roles at Fairfax Media from August 2014 to May 2018, culminating as Customer Retention Manager. Fran's background includes significant positions at TriEvents and Perth Expohire, where event management and marketing were key responsibilities. Academically, Fran holds a Diploma of Event Management from Central Institute of Technology and a High School Certificate from Methodist Ladies' College.