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Inés Hughes is an experienced professional specializing in customer experience and education. Currently serving as the Customer Experience & Lifecycle Manager at Nilus since August 2021, Inés sets the vision and strategy for B2B customers in Argentina and Mexico, managing the entire customer journey to enhance engagement and reduce churn. Prior experience includes a senior management role at Colegio Champagnat, where Inés coordinated institutional communication and implemented the National Project "Secundaria del Futuro". Inés has also contributed as an Economics and Business Professor at Instituto del Carmen SJS and served as an Institutional Supervisor at Gobierno de la Ciudad de Buenos Aires, focusing on urban regeneration and stakeholder collaboration. Earlier roles include Strategic Partnerships Analyst at Fundacion Compromiso. Inés holds a Licenciatura en Economia Empresarial from Universidad Torcuato Di Tella and a Ciclo Pedagógico Universitario from Universidad del Salvador.