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Erik Pedersen currently serves as Global Customer Care Manager at Nilpeter A/S since February 2014, where responsibilities include overseeing customer care operations globally. Prior to this role, Erik held multiple positions at NSN - Nokia Solutions and Networks from March 1998 to January 2014, including RSO Territory Manager for the Nordics & Baltic regions, overseeing project support and quality, and managing a team of 40 professionals. Additional leadership roles at NSN encompassed heading the Service Delivery Unit in Denmark, managing technical support for customized solutions across Northern Europe, and implementing new operational processes and teams. Erik's career began at KNI A/S as a Project Manager from September 1995 to February 1998. Erik holds a Bachelor’s degree in Data Communication from the Engineering College of Copenhagen and a degree as a Radio and TV technician from Ringsted Teknisk skole.