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Ildikó Bodó has extensive work experience in IT service management and customer experience. Ildikó currently works at Nilfisk as the Global Head of IT User Support Services. Prior to this, they held the role of IT Service Delivery Manager at Nilfisk. Ildikó also had experience at Wise as the Head of Global Service Delivery. Before that, they worked at Roche as the Global Customer Service Experience Lead, where they were responsible for defining and implementing global customer experience strategies. Earlier in their career, they held leadership roles at Unisys, including Head of Service Management Governance Office EMEA and IT Service Desk Operations Manager EMEA, where they successfully implemented governance processes and improved operational efficiency and customer satisfaction.

Ildikó Bodó completed a Master's degree in Germanic Languages, Literatures, and Linguistics from Eötvös Loránd University in the years 2004 to 2009. Ildikó furthered their education by obtaining an Executive MBA in Strategic Management - Master in Business & Economics from Szent István University from 2019 to 2021. In addition to their degrees, Ildikó also holds certifications such as Professional Scrum Master I and Professional Scrum Product Owner I from Scrum.org, as well as the PRINCE2® Foundation Certification Training from Unisys. However, specific information regarding the obtained month and year for these certifications is not provided.