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Devin Jergentz is an experienced customer service professional with a strong track record in managing customer accounts and inquiries. Currently serving as a Customer Service Representative at Nidek Inc. since August 2018, Devin oversees an average of 15-20 customer accounts daily, providing effective support through various communication channels. Prior to this role, Devin worked at Netflix from April 2015 to August 2018, consistently handling 200 to 350 calls weekly and exceeding customer satisfaction metrics. Additional experience includes a barista position at Starbucks, where compliance with health and safety guidelines was prioritized, as well as seasonal roles in maintenance at San Jose Family Camp and as an operator at Dodge Ridge Ski Resort. Devin Jergentz attended Mission College from 2011 to 2014.