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Bill Raines is an experienced IT professional with a diverse background in infrastructure support and incident management. Currently serving as an Infrastructure Support Specialist at Nicus Software, Inc. since July 2022, Bill previously held the position of Incident Manager and Care Advocate at Advance Auto Parts, focusing on the Next Gen Conversion team. Bill's earlier roles include serving as a Field Support Engineer and Roanoke Field Support Coordinator at Metalsa, where responsibilities included IT support, project management, and managing security systems. Additional experience includes work as a Computer Technician for Smart Source, a Field Support Specialist with Tek Systems, and a Federal Work Study position at ITT Technical Institute, where Bill assisted in maintaining the school network. Bill holds an Associate's degree in Network System Administration from ITT Technical Institute.