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Laura Malinsky is an accomplished professional with extensive experience in sales and operations across the technology and insurance sectors. Currently serving as the Director of Solutions Sales for EMEA Analytics & Digital at NICE, Laura has held significant roles at Twilio, including Senior Strategic Account Executive and Account Executive specializing in Contact Centre operations. Prior to that, at Allianz Direct, Laura was the Head of Operations and Contact Center and Operations Lead, and at Allianz, Laura advanced to the position of Head of Contact Centre Capabilities. Laura's career began with Allianz Australia Limited, where roles included Personal Lines Manager and Assistant Team Leader in Small Business Direct.