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Sara G. is a seasoned professional with extensive experience in customer success management across various industries, including telecommunications, finance, and broadcasting. Currently serving as a Senior Customer Success Manager at NPAW and Varicent, Sara G. excels in leading client engagements, managing renewals, and developing customer success plans, ensuring high satisfaction and retention rates. Notable past roles include Senior Product Trainer at Hootsuite, where Sara G. significantly increased client onboarding speed and retention, and Customer Success Manager at Achievers, achieving substantial annual growth in account portfolios. Sara G. holds a Journalism Degree from Universitat Autònoma de Barcelona and additional qualifications in event communication and planning.