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Kyle Moncelle is a seasoned professional in player support operations with extensive experience across several leading companies. At Niantic, Inc., in the role of Senior Manager, Player Support Operations, Kyle leads a team to enhance customer support for popular titles like Pokémon GO, implementing strategies to optimize player experience and satisfaction. Previous roles at Google and Twitter involved managing community engagement, social operations, and customer support, demonstrating a strong capacity for program development and operational efficiency. With a background in fitness instruction and an educational foundation in Advertising from the University of Illinois Urbana-Champaign, Kyle combines a passion for engaging user experiences with a proven track record in strategic management and team leadership.