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Andy Donnelly is a Desktop Support Engineer for NHS Lothian, specializing in Microsoft 365 products and services since October 2019, and previously served as a Desktop Support Officer during NHS Scotland's NHS Mail Migration project. Prior to NHS Lothian, Andy Donnelly worked at Sky for over 14 years in various roles, including Development Specialist/Trainer, Trainer in the Operational Training Department, and Performance Coach, where contributions included facilitating training sessions, supporting critical business projects, and implementing performance plans. Earlier experience includes positions as a Leisure Attendant, Stockroom Assistant, and Crew Member, showcasing a diverse background in customer service and technical support.