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Emily Poole is an experienced professional with a strong background in customer support and team leadership. Since 2012, Emily has served as a customer support team leader at NHBC, demonstrating expertise in managing customer relations and team performance. Prior to this role, Emily worked at NatWest for over a decade, starting in April 2001 and progressing to the position of deputy team lead by April 2012. Emily's educational journey began at Wootton Upper School.