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Nonglak Punpinit possesses extensive experience in information technology process governance and service management, currently holding a position at Ngern Tid Lor since September 2021. Previously, Nonglak worked at IBM from March 2013 to March 2022, primarily as an Incident Manager, overseeing the Incident Management Process, ensuring compliance with standards, and managing high-impact incidents. Additionally, Nonglak held a role in the Information Technology Service Desk, focused on resolving client issues while meeting service level agreements. Academic qualifications include a Master of Engineering in Industrial Engineering and a Bachelor of Engineering in Computer Engineering from King Mongkut's University of Technology North Bangkok.