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Milos Novakovic is a skilled Network Operations Center Engineer at NGA - Next Generation Advanced since June 2021, with prior experience at NCR Corporation where Milos served as a Level 2 Helpdesk Support Specialist on the Stabilization Team, specializing in software support for Self Checkouts. Earlier roles included Level 1 Helpdesk Support Specialist for Point of Sale, where Milos provided hardware and software support for customers and managed a high volume of calls while maintaining service level agreements. Milos holds a High School Diploma in Mechanical Engineering from Technical School "Politehnika" and is currently pursuing a college degree in Mechanical Engineering at the College of Vocational Studies.